Polopolomi

PROPERTYGAGA

Refund Policy

1. Purpose

This Refund Policy outlines the conditions under which EAD Property Management (“the Company”) will provide refunds to its clients, including tenants and property owners.

2. Scope

This policy applies to all fees and charges levied by the Company for property management services.

3. Refund Conditions

(1) Overpayment or Billing Errors: Clients are entitled to a full refund in cases of overpayment or billing errors.
(2) Service Non-Performance: If the Company fails to deliver a service as per the contractual agreement, clients may request a refund for the specific service not rendered.
(3) Service Cancellation by Client: Refunds for services canceled by the client will be handled as follows:

Prior to Service Commencement: Full refund minus any non-refundable administrative fees.

After Service Commencement: Pro-rated refund based on the services rendered up to the cancellation date, minus any non-refundable administrative fees.

4. Refund Request Procedure

Submission: Clients must submit a written refund request within 30 days of the billing date or service issue, whichever is later.

Information Required: The request should include the client's full name, contact information, property address, and a detailed explanation of the refund reason.

Processing Time: The Company will review and process refund requests within 14 business days of receipt.

5. Refund Disbursement

Method: Approved refunds will be issued via the original payment method unless otherwise agreed upon.

Timeframe: Clients should allow up to 10 business days for the refund to reflect in their account after processing.

6. Non-Refundable Fees

Certain fees, such as administrative charges, late payment fees, and other specified non-refundable fees, are not eligible for refunds.

7. Amendments

The Company reserves the right to amend this Refund Policy at its discretion. Clients will be notified of significant changes via the Company’s official communication channels.

Contact Information

For refund inquiries, please contact:

Email: info@eadproperty.com

Address: 488D-03-13, Jalan Burma, 10250 Georgetown, Penang, Malaysia

Building Management

3 Resident - Penang, Malaysia

Managed By

EAD Property Management

Management Office

3 Resident
Level 1, Management Office
Jalan 3 Resident,
11900 Bayan Lepas, Penang, Malaysia
04-3702065 / 018-2460677
04-3702064
email@3resident.com
www.3resident.com